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‎05-30-2025 01:24 PM

HP Recommended

I need a phone number to reach a human in support. After almost seven hours of trying to use online help, chat and Ai help, the last advise was to contact support and ask them to remove HP Plus since it is automatically resetting my printer to quiet mode and overriding all settings.  Please help.

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1 REPLY 1

‎06-02-2025 07:21 AM

HP Recommended

Hi @emsayre 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like Quiet Mode is interfering with your ability to print. Quiet Mode is designed to reduce noise, but in some cases, it can slow down or even prevent printing altogether. 

 

Here’s how to fix it:

 

Disable Quiet Mode

 

From HP Smart App

  • Open HP Smart on your computer or mobile device.
  • Go to Printer Settings → Quiet Mode → Turn Off.

 

From Printer Control Panel

  • On the printer’s control panel, navigate to Settings → Quiet Mode.
  • Disable Quiet Mode and restart the printer.

 

Reset the Printer

  • Turn off the printer and unplug it for 60 seconds.
  • Plug it back in and turn it on.

 

Update Printer Firmware

  • Visit HP’s support page and check for any available firmware updates.
  • Install the latest firmware and restart the printer.

 

Try these steps and let me know if you need further assistance! 🚀

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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