REFLASH 1 2 3 4 5 on screen of printer

[Chowebaby]

The power in my office went out this morning.  When the printer came back on i was unable to get it to turn on completely.

I've unplugged and restarted as previously suggested.  Can I get info for hard reset?

Screen shows REFLASH 1 2 3 4 5

It is normally connected wirelessly to my Windows 7 laptop.

Thank you

[The_Fossette]

Hi @Chowebaby,

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the printer is not booting and showing reflash screen.

I’d love to help!

I am sending you a private message with instructions. Please perform the steps to reset the printer.

Let me know how it works and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Chowebaby]

HMMM, never got a message with the instructions.

[The_Fossette]

Hi @Chowebaby,

Please check your private message icon in the upper right corner of your HP Forums profile.

Next, to your profile name, you should see a little blue envelope, please click on it.

I have sent the private message again.

Let me know how it goes.

[Chowebaby]

Got the message this time.

Now I am getting the NOS_LOADER_APP error message.

I try the reset options found on other boards but that just takes me back to the REFLASH 12345 error.

**SIGH**

[The_Fossette]

Hi @Chowebaby,

I would like to know whether you follow the steps I sent to reset the printer?

Meanwhile, I recommend you try updating the printer firmware and check if it helps.

Follow the steps in the below article to update the printer firmware.

http://hp.care/2BnPuJT

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Chowebaby]

I did follow the reset instructions you sent in the private message

That resulted in the NOS_LOADER_APP ERROR appearing

I followed reset steps for that as found on other boards and it resulted in the REFLASH 12345 error

There are no firmware updates avaiable for my printer model.

[The_Fossette]

Hi @Chowebaby,

I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Take care.

Cheers!