Random Printin

[NDP10]

Printer keeps randomly printing off HP Network a 2 page configuration document

[Kumar0307]

@NDP10, Welcome to the HP Support Community!

I understand the printer is printing the Network configuration page. We will have to reset the printer to its factory settings.

On the printer screen, go to Setup > Tools > Restore factory defaults

Note: You will have to reconnect the printer to the wireless network. Click on the wireless icon at the bottom of the screen and follow the instructions to set it up.(wireless setup wizard)

Hope this helps! Keep me posted. 

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Have a great day! 

[NDP10]

The led is powered up but is blank - there are no icons showing, I don't know why, therefore I cannot action your request?

Please advise.

Niels

[Kumar0307]

@NDP10

In that case, reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10 seconds and release it. Power On the printer to check.

If the printer is still blank, this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.