Can't Install Drivers for HP Laserjet Pro M12a

[PeteVfi2]

OK, I do have exactly this same problem with my client's two all up-to-date  Windows 10 Home 1803 machines, but on his Windows 7 Pro SP1 machine the installation went all smoothly!

After downloading the install package and installing it a few times to both these Windows 10 machines for USB usage, the printer is got seen on the Devices and Printers, but with exclamation mark and note "Driver Disorder", and it do work/print ...

Now I have been doing all the 5 points on the above post, and after deleting the printer from Devices and Printers, there is no-no-nothing seen regarding HP on the mentioned places on these particular machines' Windows', so nothing else wasn't possible to get removed, and, the Windows Built in drivers alternative was set on. Sorry, this time I didn't have time to try the new account creation trick, but maybe in few days ...

What to try next?

[Raj1788]

@PeteVfi2

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-laserjet-pro-m11-m13-printer-series/93... to download and install the drivers.

Try to print. If the printer is printing follow the below steps.

Assign Manual IP:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

😎 Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Refer to the video link for step by step instructions - https://www.youtube.com/watch?v=SCnYyq80V9g 

Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Create TCP/IP Port: 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the Newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[PeteVfi2]

OK, thanks Raj1788 for your reply. Here is an update for the case:

I once again did try to solve the problem with these new instructions for the both Windows 10 machines' for USB connection, but nothing did change on the status, so there became still exactly the same result
-> the HP LaserJet Pro M12a printer is got seen on the Devices and Printers, but with an exclamation mark and a note "Driver Disorder", and the printer did not work/print at all ... and, seemingly it's probably not installed at all completely, as not seen on other places on the system
so, this status is still valid
->  I do still have same problem with my client's two all up-to-date  Windows 10 Home 1803 17134.345 machines, but on his Windows 7 Pro SP1 machine the USB-installation is working all well!

So, after deleting the software from Programs and Features and the printer from Devices and Printers, there is nothing seen regarding HP on the other mentioned places on these particular machines' Windows', so nothing else wasn't possible to get removed, and, the Windows Built in drivers alternative was set on. Sorry, still didn't have time to try the new account creation trick, but maybe some day ...

But now, as an remarkable remark, the printer troubleshooting did give an error message
-> Object HP EWS is missing!
So, why is it missing on Windows 10, as on Windows 7 it maybe(?) is existing ... and, where to find/get it and got installed, if needed for this?

And, once again, what else maybe to try next?

[DavidSMP]

@PeteVfi2,

I read the quick response and thanks for the update. Your terrific resolve and great persistence to try and get to the bottom of things are greatly appreciated.  Kudos to you for that. As @Raj1788 is out for the day, I am responding on his behalf.

First, uninstall the printer drivers by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 

Then create a new local user account as an administrator  from this link: https://support.microsoft.com/en-in/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Log into the new user account after restarting your computer.

• Then download the latest full feature driver from  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-laserjet-pro-m11-m13-printer-series/93... from a different computer to a flash drive.

• Later install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
• Then assign a manual IP address and a TCP/IP port as suggested earlier. CHeck for issue resolution.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[PeteVfi2]

OK, thanks for your instruction reply!

But, I do still have the same problem with my client's two all up-to-date  Windows 10 Home 1803 17134.345 machines, noting that on his Windows 7 Pro SP1 machine the USB-installation has got working all well!

So, please,  give some reply/comment on my question regarding this printer's troubleshooting remark -> HP EWS is missing! on these two Windows 10 machines, and the possibility to find/get it from somewhere.

I think it may be a key for this still existing M12a USB-installation problem.

[DavidSMP]

@PeteVfi2,

I read your post. Your efforts and time are really appreciated. As none of these steps have helped, there is more to it than meets the eye. I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Thank you and have a blessed week ahead.

[PeteVfi2]

OK, from this page        

-> https://support.hp.com/vn-en/document/c04675396#AbT0

on the Windows 10 compatibility list I found for HP LaserJet Pro these definitions, with footnotes,

-> M12a, HP EasyStart, HP.com, USB

which means, it should be fully compatible, but just for USB, as also only required for my case.

Now, when the HP EWS (Embedded Web Service) is needed for the  installing, but missing from the package, how come this is possible!  So, please, asap give me instructions, where to get it downloaded and how to got properly installed to these two Windows 10 machines in question, or, in case, maybe what other correcting actions to do!

[Raj1788]

@PeteVfi2,

I have sent you a private message, to contact HP Phone support depending on the product for the further course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[PeteVfi2]

Re: Can't Install Drivers for HP Laserjet Pro M12a

Hi, Raj1788

OK, sorry, after some 10 days and few rounds there on the other department, I was forced to come back in here ...

So, this my case and the actual problem did arise first time at the client's site already on Oct, 9th 2018 and this thread was opened by me on Oct, 18th 2018, and thus the case has now been open and unsolved already 1mo2wks!

And please, also note, I'm very sorry, that up there on the message no 1, I had a very fatal missing word ... i.e. the text should have been -> "After downloading the install package and installing it a few times to both these Windows 10 machines for USB usage, the printer is got seen on the Devices and Printers, but with an exclamation mark and note "Driver Disorder", and it do NOT! work/print ..."

After now doing several times all the long list corrective actions/instructions given up there, and always re-starting and re-trying the re-install with the full driver -> https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405/mode... from Nov, 5th 2016  for 64-bit -> hp_LJPM11-M13_Full_Solution-v20160225-10229428-signed.exe  (95.4 MB) , I always with these two Windows 10 machines for USB got to the same result -> The printer is got seen on the Devices and Printers, but with an exclamation mark and note "Driver Disorder", and it do NOT! work/print ...

And, further, on the messages no 5 and 7 I have been describing the problem in very detail, incl. the error message obtained from the Printer troubleshooting -> Object HP EWS is missing!

So, why on earth it is missing on Windows 10, but on Windows 7 it probably is existing ... and, where to find/get it and then got it installed, maybe before the printer driver install, when/if needed?

In conclusion, I do still have this problem, and already longer than a month!,  with my client's two all up-to-date  Windows 10 Home 1803 17134.345 machines, but on his Windows 7 Pro SP1 machine the USB-installation is working all well!