Cannot print PDF file in HP Deskjet 2600 series

[nerdboy]

Just bought a Deskjet 2652 today and cannot get it to print anything.  Even HP.com support couldn't, come to find out it isn't compatible with USB3.x (windows 10 troubleshooter),  HP tried to blame it on Windows 10.   

But I can't get it to print wirelessly or networked.  Maddening!

[Chimney_83]

Greetings @nerdboy,

Thanks for the post. 

I understand that you are unable to configure your printer and print, is that right?

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own.

Are you able to make a copy on your printer?

Recommend you uninstall the printer software by following the procedure mentioned below. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Follow the procedure mentioned in this HP article to configure the printer suing Windows built-in drivers and check. 

Keep me posted. 

[nerdboy]

Nope, no more wasted time on these!!  After returning this printer and buying a second HP printer (different model) with the same results.   I put the printer in the garbage where JUNK belongs.  It should not take 2 hours to install and configure a printer!!   No more HP printers!!!

[Chimney_83]

Greetings @nerdboy,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.