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‎03-26-2022 07:48 AM - last edited on ‎03-26-2022 11:22 AM by Retired

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: HP Easy Start  freezes at "Preparing for device setup..." - HP Support Community - 8206730

Reply:

Hi!

Exactly the same problem but on windows 8, please help, thanks 😞

Category:
1 REPLY 1

‎04-02-2022 08:32 AM

HP Recommended

@GGreen7, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

How is the printer connected to the computer?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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