HP Officejet 3830 all in one printer - driver not available

[Patricia25]

I am having the same issue with my OfficeJEt 3830 saying driver unavailable Does anybody have any suggetions on why this is happening?

[Betty0610 · Accepted solution]

@Patricia25

Welcome to the HP Support Community.

To help you further with this, let us know the Operating System installed on the device your Printer is connected to.

Thanks!

[Patricia25]

Windows 10

[Betty0610]

@Patricia25

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Patricia25]

I tried the directions you gave me everything was going fine Until the part where the laptop needs to connect to the printer

I tried the USB cord unsuccesful 

Wireless unsuccesful I printed the network sheet I noticed the Wi-Fi Direct Stauts is off

How do I turn the Wi-Fi Direct on?

Thank you,

Patricia25

[Betty0610]

@Patricia25

1. From the printer control panel, touch (Wi-Fi Direct). 2. Touch Settings, and then Wi-Fi Direct to turn it on. 3. Press the Back button, and then find the Wi-Fi Direct name and password from the Wi-Fi Direct Details menu.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!