HP Officejet 4630 Driver Unavailable

[Britcross87]

Hello there, 

Every time I try to rename the x64 file it says I have a folder open, which I do not. I have tried restarting. Before I could actually connect the laptop to the printer, now it won't even connect. It looks like the 2 individuals below had no problem. I am not as successful. Could you help me figure out what I am doing wrong?

[TEJ1602]

@Britcross87, Welcome to HP Support Community!

Try performing a clean uninstall and check. Follow the steps mentioned below:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in the device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to “run” window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Now restart your computer again.

Download and install the latest printer driver from here.

If you still have issues, try the Windows built-in drivers.

• Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions.
• When the page prompts for the drivers, select "Windows update". The driver list will be updated.
• Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.
• Go to http://hp.care/2bYE4kP and follow the "Step 3" for instruction

Let me know if this helps.

Cheers 🙂

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