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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎03-25-2021 06:39 PM

HP Recommended

Matchless1975, did  you get any help from HP?

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‎03-27-2021 04:38 PM

HP Recommended

is there any way to get HP support employer into this topic? I would like to call them, but HP site does not give me any phone number. It was my fault to buy two (TWO) HP Officejet Pro 8600 Premium printers.

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‎04-05-2021 11:36 AM

HP Recommended

I'm still waiting for HP support... Guys do you read this forum?

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‎04-06-2021 12:00 PM

HP Recommended

Same issue here. I've deleted and restarted everything. Tried several ways to reinstall printer and attempt to initiate ePrint. I've noticed though that the drivers downloaded from HP seem to be the basic drivers even when clicking the link for the full feature drivers. I'm hoping to sign up for the instant ink program, but I can't do that if I can't get this working.

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‎04-21-2021 03:42 PM

HP Recommended

Come on HP.  Assign someone to fix the firmware so ePrint will work again!

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