Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-09-2016 09:41 AM

HP Recommended

When I click Windows Update button to get the PSC 1300 to show I get Select Device popup: "Windows was unable to get a list of devices from Windows Update.  Please try again later."  I tried again later with the same result.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2016 09:22 PM

HP Recommended

I just tried it on a Windows 7 machine and it took fifteen minutes on my slow 1.5 Mb/s DSL line.  You might try shutting your computer down, rebooting it and try again.  Also, first use alt-tab to go through the windows, make sure there is not a dialog box waiting for a response.

 

If you need to use the Microsoft Catalog site the driver will be found here (you will need to use IE), but as I said before it is rather cumbersome.  Do you have a 32 bit or 64 bit version of Windows 7?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎11-09-2016 10:54 AM

HP Recommended

The troubleshooting steps in the post here may help resolve the "unable to get a list of devices" message on your Windows 7 machine.  If you cannot get Windows Update to work it is possible to download the drivers directly from Microsoft's Catalog site, but the process for that is rather complex.  Post back here if the troubleshooting steps do not resolve the issue.

 

[I moved your post to this new thread - the original thread was from several years ago.]


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-09-2016 04:04 PM

HP Recommended

Thanks for the quick response!  I tried the 7 steps.  No longer getting the error message, but I've let the "Windows is updating the list of printers" run for the last 45 minutes and it's still running per Task Manager.  FYI - My download speed is only 5mb.

Was this reply helpful? Yes No

‎11-09-2016 09:22 PM

HP Recommended

I just tried it on a Windows 7 machine and it took fifteen minutes on my slow 1.5 Mb/s DSL line.  You might try shutting your computer down, rebooting it and try again.  Also, first use alt-tab to go through the windows, make sure there is not a dialog box waiting for a response.

 

If you need to use the Microsoft Catalog site the driver will be found here (you will need to use IE), but as I said before it is rather cumbersome.  Do you have a 32 bit or 64 bit version of Windows 7?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎11-10-2016 04:41 PM

HP Recommended

hI, Bob.  Checked PC again two hours later last night and the list was there.  Finished adding printer just now.  Rebooted and I successfully sent something to the printer.  THANKS SO MUCH!!

Was this reply helpful? Yes No

‎11-10-2016 04:44 PM

HP Recommended

P.S.  Mine is a 64 bit.  THANKS AGAIN!  :OpenSmile: 

Spoiler
 
Was this reply helpful? Yes No

‎11-10-2016 05:36 PM

HP Recommended

I am glad you got this working - it is much easier using Windows Update rather than using the Windows Catalog site.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.