HP Solution Center not working : Adobe Flash Player Error and Unable to scan

[Milou4]

Pourriez-vous donner vos explications en français aussi ?

Les solutions proposées sont-elles applicables pour une HP Deskjet F2200 series  ?

[Dragon-Fur]

@Milou4 

Translation - Milou4 wrote:

Could you give your explanations in French as well?

Are the suggested solutions applicable for an HP Deskjet F2200 series?

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@Prométhée 

Can you please assist our French speaking customer?

Problem: 

Printer software no longer opens since Flash has been permanently disable.

It is the "wrapper" that does not open, that is, the main printer software menu.

The answer does not depend on the exact printer model - instead the issue shows up on any older printer that depends on the old printer software "Solution Center".

Answer to the  question is in the message content below.

I've no idea how hard this is to translate to French so answer can be understood.

Thanks for any help you can provide!

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Start Here

Leave the software installed...

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These might be scammers trying to steal your information / money.

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 Solution Center GUI - Main Menu - is based on Flash.

Flash is gone and is never coming back.

>>> The GUI that opens the main Solution Center software menu depended on Flash.

Short Answer

HP Document:

HP Printers - HP Solution Center doesn't open 

and

TKB article contributed by HP JessikaV

HP Solution Center not working : Adobe Flash Player Error and Unable to scan

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Flash Player is permanently disabled as of 12-Jan-2021

The HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

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Longer Explanation / Examples

Print software still works with applications. 

Tools and other status reports are explained in your printer's User Guide.

Scan Options - Illustrations and Examples

1.  Start Scan using HP Scan executable

You might be able to simply start HP Scan / Scan using the program executable.

For example:

The old Solution Center Scan software is located in "Digital Imaging"

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

Find and Double-Click on File name / executable:  hpiscnapp.exe 

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Various Software / Applications for Scan

2.  Windows Scan – Microsoft Store - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

3.  Paint- the Original - Paint (mspaint) can be used to scan.

4.  NAPS2– “Not Another PDF Scanner”

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

5.  HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

6.  HP Scan Extended

• Download-Save-Install >  HP Scan Extended 
• HPSE is a subset an older Full Feature Software suite.  Leave your printer software installed, then install HPSE.
• HPSE features are very similar to the HP Scan Software released after 2015.

OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click HPScan.exe > Select Pin to Taskbar
• Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
• Right-Click HPScan.exe > Select Pin to Start

Example

NOTE:  Setup is similar for both Image JPEG and PDF scanning

Some options are model dependent.

>>>> Be sure to check / adjust the settings in More >

7.  Irfanview > Brilliant Free Photo Viewing and Print Software

Irfanview requires installation of third party software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

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General Example - Irfanview - Scan Setup

Acquire / Batch Scanning

Irfanview can be used for printing images / photos.

Example - Simple Print

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

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The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

[Prométhée]

Hello
sorry @Dragon-Fur  that would of course be with great pleasure!
But unfortunately, I am not very good at printing, and I cannot translate!
I can only give an automatic translation, which the user can do himself, and it may not be very clear
There is not a document which was made in the support already in French?

[edit]

first link in french

https://support.hp.com/ca-fr/document/c02488682

Imprimantes HP - Utilisation de l'application HP Scan and Capture (Windows 8, 10) 

[Dragon-Fur]

@Prométhée 

Thanks - no worries.

Yes, Google Translate may do the job.

If customer has trouble, he can ask about particular bits, I guess.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Prométhée]

I found in a discussion a solution to be able to continue with flash
But I don't know if it can work every time!
It would just be necessary to change the date on the computer,, seems too simple to me, but if it helps !

https://adaptique.com/centre-de-solutions-hp-numerisation-hp/#comment-1172

Mais le module ou système Flash Player est toujours dans le PC, mais inactif et bloqué par la volonté de Windows et adobe depuis cette date. Pour contourner actuellement cette anomalie ou ce problème et continuer à utiliser le Centre de Solutions hp, j’ai tout simplement : déréglé l’horloge de mon pc qui est située en bas à droite : clic de droite sur l’heure et régler de manière manuelle avec 1 an de moins par exemple 2020 au lieu de 2021 et le Centre de Solutions hp s’affiche comme avant.

But the Flash Player module or system is still in the PC, but inactive and blocked by the will of Windows and Adobe since that date. To currently work around this anomaly or this problem and continue to use the hp Solutions Center, I simply: misadjusted the clock of my pc which is located at the bottom right: right click on the time and adjust accordingly manual with 1 year less for example 2020 instead of 2021 and the hp Solutions Center is displayed as before.

[Dragon-Fur]

@Prométhée 

True - and customers say it works.

I don't recommend this approach because Flash is insecure - that is part of the reason it was finally abandoned and disabled.

So - personal decision.

The recommended solutions are not liked by some customers who want to use Flash in spite of it being insecure.

People are "boss" (administrator / controller) of their own computers, of course.

From the recommended list #1

At the least, the direct call to HP Scan works for people who have left their printer software installed.

For those same people (Solution Software still installed), installing HP Scan Extended (#6) can work, too.

Customer will have to decide which way to go.

Recommended or Change Flash call / time / other solution.

Thanks.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"