My HP envy 4520 printer will not print in colour from my laptop, what can i do?

[mjw1980]

Hello - my printer options do not present the choice to print in greyscale, colour or black and white.

1. My printer has ink in it.

2. I have selected printer properties, paper quality, advanced and THERE IS NO OPTION FOR GREYSCALE etc

3. I have uninstalled the printer and driver and reinstalled.

4. My laptop is Windows 10 and fully updated.

5. This problem has occured since my last windows update that resulted in me having to reinstall the printer driver. (which i have now uninstalled and reinstalled again).

I would be very grateful for some help. Thank you

[sandytechy20]

@mjw1980

Welcome to the HP Forums. I would be happy to help you with your HP OFFICEJET PRO 8600 Printer. I understand that it is not printing in color and you do not find greyscale option and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Click windows key on  the keyboard.

Type devices and printers and click on it.

Right click on the printer select printer properties.

Go to device settings.

Go almost all the way down to device type an change to color.

save the changes then go to printer preferences and in the color tab make sure the option print in grayscale its not checked .

Let me know if that works.

Cheers.

[mjw1980 · Accepted solution]

Thanks SandyTech for your reply, The HP remote access team solved the problem: a new driver for a newer model of Printer was required to be installed: apparantly Windows' latest update has made some HP drivers not able to perform to their best. Thanks to the remote access team and HP support forum for helping: both much smoother than shouting at the printer!

[sandytechy20]

@mjw1980

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.

[VC-dun-Arent]

The remote team has installed a driver of a newer model printer. Can you tell me which driver /model of printer has been installed?

[Swedfan]

De best is if you want a better printer is to buy a Canon printer. I am going to it then I have problem with printing documents.