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‎08-18-2021 11:11 AM - last edited on ‎08-19-2021 05:00 AM by Retired

HP Recommended

Is there a solution to this problem?  I have the same issue - printer reports "Download unsuccessful", "Unable to download update".  I have not performed the steps that the previoius poster cited, (unplug, replug with power button held down) since that appears to have messed up the hp instant ink account link.  any advice is appreciated.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2021 08:55 PM

HP Recommended

Strangely, in the past week the issue seems to have resolved itself.  teh printer now reports it is up to date with a firmware build from 7/12/2021.

View solution in original post

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4 REPLIES 4

‎08-21-2021 12:59 PM

HP Recommended

@geozimm

 

Welcome to the HP Support Community.

 

Please let us know which Printer do you have to help you better with this.

 

Thanks 🙂


I am an HP Employee

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‎08-23-2021 08:50 PM

HP Recommended

Officejet Pro 9015e.  Product number 1G5L3A, Firmware version MANHTNPP1N005.2129A.00

 

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‎08-23-2021 08:55 PM

HP Recommended

Strangely, in the past week the issue seems to have resolved itself.  teh printer now reports it is up to date with a firmware build from 7/12/2021.

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‎08-24-2021 02:26 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Have a nice day and stay safe!:)


I am an HP Employee

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