Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-31-2024 05:52 PM - edited ‎08-31-2024 06:37 PM

HP Recommended

I'm having the same problem.  After selecting the pictures for the "I'm not a robot" and hitting [Send], nothing happens.  I've tried using 2 different web pages to register. Ridiculous that it's this difficult. Also, I can't do the autodetect to register.  The product detection software errors with install "HP Support Solutions Framework was not installed successfully.  An error occurred durin the installation. -3.  This is a brand new laptop with Windows 11. 

I got it to work.  I first went into Programs and Features/Turn Windows Features On/Off and enabled the Net Framework 3.5.  Then I uninstalled the HP Support Assistant.  I didn't even reboot but then went back into the HP Support website/Support and Troubleshooting, reinstalled the HP Support Assistant, then selected the Let the System Detect, and it did it fine with no problems. 

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.