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‎08-31-2024 05:52 PM - edited ‎08-31-2024 06:37 PM

HP Recommended

I'm having the same problem.  After selecting the pictures for the "I'm not a robot" and hitting [Send], nothing happens.  I've tried using 2 different web pages to register. Ridiculous that it's this difficult. Also, I can't do the autodetect to register.  The product detection software errors with install "HP Support Solutions Framework was not installed successfully.  An error occurred durin the installation. -3.  This is a brand new laptop with Windows 11. 

I got it to work.  I first went into Programs and Features/Turn Windows Features On/Off and enabled the Net Framework 3.5.  Then I uninstalled the HP Support Assistant.  I didn't even reboot but then went back into the HP Support website/Support and Troubleshooting, reinstalled the HP Support Assistant, then selected the Let the System Detect, and it did it fine with no problems. 

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