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‎05-21-2021 06:26 AM

HP Recommended

I recently had to have a new hard drive installed on my laptop and now need to re-install my HP Envy 4501 printer.  I cannot find my paperwork that came with the printer.  I am trying to re-install but when I asked support for help I am told that the HP Envy 4501 is not a valid printer.  I really need help getting this printer back on line.

Category:
1 REPLY 1

‎05-21-2021 11:34 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-4500-e-all-in-one-printer-series/...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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