Received a security alert concerning HP ENVY series 5540 all in one printer.

[Tina24]

Received a security alert concerning above printer but don't know what action to take if any.  Have HP already corrected the problem or do I need to download anything?  If so How?

Thanks , Tina 24

[Dragon-Fur]

@Tina24

If this is the bulletin you received:

Security Bulletin

Then the alert is notifying you of a firmware update for your printer.

If you have previously installed the Full Feature Software for your printer and Operating System,

then

Read and follow the instructions in the "how-to" document:

 Updating or Upgrading Printer Firmware

References

Firmware Details and Download page (from your printer's  Software and Drivers support website😞

HP ENVY 5540 All-in-One Printer series Firmware Update

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Advisories, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5540 All-in-One Printer series

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[ferRX]

Hi  Tina24,

1. In the last days about the Envy 5540 there was a security alert giving the option to update the firmware on the Envy 5540.

2. You can find the update in the next link  >> Envy 5540 - Firmware update 

HP ENVY 5540 All-in-One 

* Click on KUDOS thumbs up to say thanks,       

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[Tina24]

Many thanks for the replies I received.  Followed the links and started the download (several times). Each time interrupted by message "Choose your printer".  Only have the one printer so clicked on it and told printer up to date.  Would this include firmware?  Could it have been automatically Downloaded through HP?  I am at a loss to know.

Tina 24

[ferRX · Accepted solution]

Hi @Tina24, 

1. Well, yes, if you downloaded the file for the firmware update, this was made when you click it.

2. Could it have been automatically Downloaded through HP?. In this case, I would say no, because some updates needs to be confirmed by the user.

3. To make sure the firmware update was made, simply go to Print Network report:

• On the printer control panel, swipe the display to the left, and then touch Setup.
• Select Tools.
• Swipe up on the display, and then touch Network Configuration Report.
• A Network Configuration Page prints up to three pages of information.

Figure : Example of a Network Configuration Page

4.  Check the line that says Firmware Revision.

• Version 1831A

* Click on KUDOS thumbs up to say thanks,       

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[Tina24]

Thank you ferRX for your assistance. Much appreciated. Tina 24

[ferRX]

Hi Tina24,

You are welcome 

     I am happy to know it was helpful 

Best regards,

ferRX.