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‎12-05-2021 10:34 AM

HP Recommended
Product: Hp6978
Operating System: Microsoft Windows 10 (64-bit)

I've been a loyal customer of HP for years that included both computers and printers. Now that my wife and I are pushing 80 years of age we have to look for ways to live within our budget. If I don't need quality   print and just doing odd jobs and receipts and taxes I'll use a generic ink. The last update for my HP 6978 has stopped me from using generic ink if this update can't be reversed I'll have to switch to another printer other than HP. I didn't appreciate it being blindsided with no advance warning of what it would have caused. Thank you

Category:
1 REPLY 1

‎12-08-2021 03:17 PM

HP Recommended

@Lou195

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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