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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Reconnecting HP EVNY 5055 to new wireless router

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03-22-2020 09:42 AM - edited 03-25-2020 04:42 AM
Just had my wireless router replaced and printer (HP ENVY 5055) is not connecting. The printer finds the wireless router and I can select it to connect. It shows "connecting..." for about a good minute to 2 minutes then pops up with the msg "Unable to connect to the network. Touch "Retry" to connect again.". I have tried by resetting the network settings, unplugging the printer to reset it... all to no avail. Also, it allowed me to enter the password for the network the first time I tried to connect but now it doesn't prompt for it and just goes straight to trying to connect even after resetting the network settings to defaults. Didn't have any problems connecting it to my first router but this one is giving me fits! Thanks for any help you can give.
I didn't want to leave this out here without a solution. I hate to look for a solution to a problem only to find someone else who had it, posted a question about it but it was never resolved. Anyway, the way I ended up getting the printer connected was by enabling WPS (Wireless Protected Setup) on the router and using that option on the printer to connect and it worked!
03-24-2020 05:09 PM
Welcome to HP support community.
I am sending you a private message with the steps to reset the printer, which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
03-28-2020 06:14 PM
Hi, I also have the HP ENVY 5055 and my printer was working fine until my wireless router briefly lost power. I regained wifi within minutes, but the printer wireless signal just keeps flashing and it is "offline". I have tried wireless set-up wizard and wifi-protected set-up. I also tried to restore the factory settings, but it still will not connect to my wireless router. I never had this issue before & would appreciate any help. Note: I cannot use the code method because my wireless router was originally set- up on a PC that is no longer in use. I appreciate the help. This is the wrong week to lose my printer! Thank you,
03-30-2020 05:06 AM
Hey AMSJ2017, I would recommend creating a new post instead of adding a reply to this one. I'm not sure if anyone that can help you will see it otherwise.
I'm not sure what you mean by the code method or why you wouldn't be able to use it because of how it was originally setup. Are you not able to remote into your router to change the settings? Either way I will try to send you a private message that may help.