Recurrent clicking and rapid screen change

[yorkeyes]

I have a brand new HP Officejet 200Mobile printer - straight out of the box. Printed the test page so far

On inserting the first cartridge - a ticking sound started and hasn't stopped since

it also scrolls the screen rapidly  - so impossible to input anything with any accuracy - or set up the wifi

Tried unplugging - left for an hour - same

Tried reset (as per this web site) - pressed the lower left key x4 - same

Any other ideas other than return it?

[VikramTheGreat]

Hi @yorkeyes,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and I totally get how frustrating it is to have issues with a brand-new HP Officejet 200 Mobile printer, especially right out of the box.
 

From what you’ve described—the ticking noise and screen rapidly scrolling—it sounds like a possible hardware or startup issue.
 

You’ve already tried the right steps (power cycle and factory reset), so if it’s still acting up with no response, this isn’t normal for a new printer.

Please try this quick reset one more time with the cartridge removed:

1. Power off the printer and disconnect all cables, including power.
2. Wait 2–3 minutes.
3. With the printer unplugged, remove the ink cartridge.
4. Plug the power back in and turn on the printer without the cartridge inserted.
5. If the screen stabilizes, insert the cartridge again and observe.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[yorkeyes]

Thanks Vikram

It's not possible to do as you instruct as if you disconnect the printer from power, you cannot access the cartridges. I did the next best thing which was to open the front so that the cartridges can be accessed, then disconnected the printer - took the cartridges out - waited, plugged it in with no cartridges, (no change) re-inserted the cartridges (no change). 

[VikramTheGreat]

Hi @yorkeyes,

Thank you for letting me know.

Please help us with your HP Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support