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‎09-05-2024 12:28 PM

HP Recommended
Operating System: Other

How do I get a refund for an annual subscription?  After downloading  the HP smart app the printer could not be located! How can I get my £28.99 back?

Does anyone have an email address or phone numvee?  I shouldn't have to pay a subscription to use my own orinter especially when it didn't even work.  

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1 REPLY 1

‎09-08-2024 09:19 AM

HP Recommended

Hi @Shezza1976,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your instant ink account charges.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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