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‎07-18-2021 05:00 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Dear Concern,

I am Ekramul from Bangladesh. I am using MCA PC , this OS is Mac sur 11.4 Vresion but I have newly purchased  HP DeskJet Ink Advantage 2336 All-in-One Printer. So I am getting printer driver 11.3 which I have install my laptop but print is not work . Please give me advice how can solve it.

Category:
1 person had the same question
1 REPLY 1

‎07-18-2021 08:48 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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