Region issue related to ink incomapatibility

[AADHIL45]

I have an old printer i got as a gift from a friend. it is and HP DESKJET INK ADVANTAGE 2516. i bought the compatible ink in my region which is the HP678 cartridge. but it doesnt accept it. after searching for a while i found that the region has to be changed since the friend who gifted it to me bought it from abroad. how should i reset my region to where i am now, which is asia

[AADHIL45]

i found the region change menu, to whom should i send the code to?

[Hawks_Eye · Accepted solution]

Hi @AADHIL45 

Welcome to the HP Support Community! We're here to help you get back up and running.

If the printer will be used in a different region from where it was originally bought and used, we need to perform some changes called a regional reset for your printer; only after that will you be able to use the printer with the current region's ink cartridges.

I will be glad to assist you with the regional reset on your printer. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[AADHIL45]

i replied to your inquiries via private chat itself