Region reset from Saudi Arabia to the UK_ HP Deskjet Plus Ink Advantage 6475

[nomad3240 · Accepted solution]

I wanted to close this thread by sharing my experience and outcome.

I contacted HP support to request a region change. It took several days just to arrange a call, and I received conflicting guidance from different agents. One agent advised me to purchase HP 305 Instant Ink cartridges, which I did, spending around £25. Later, another agent confirmed that the printer could not be region-reset, making that purchase unnecessary.

After that, the issue continued in the HP Community for more than 10 days without a clear resolution. At that point, it no longer made sense to wait. In 2026, when fully functional printers are easily available on eBay for £25–£30, waiting weeks to resolve a region lock is not practical.

I purchased a replacement printer on eBay (retail price ~£110) for £25. It works perfectly, is under warranty, and I was able to update the firmware without any issues. I have since disposed of the old printer.

This experience was frustrating mainly due to slow response times, inconsistent information, and a process that does not align with today’s consumer expectations. I hope this feedback helps highlight areas where the support and community workflow could be improved.

Thanks to the community members who tried to help.

[VikramTheGreat]

Hi @nomad3240,

Thank you for taking the time to return and share your full experience and outcome. We truly appreciate you closing the loop and providing such detailed feedback. I’m genuinely sorry to hear how frustrating and time-consuming the process felt, especially when you received mixed guidance and incurred an unnecessary cartridge purchase along the way.
 

I would like to clarify one important point about the HP Community platform. The Community is not a live chat or real-time support channel; it is a peer-to-peer and moderator-assisted forum. While HP experts and moderators do actively participate, responses can sometimes take time depending on volume and case complexity. Even so, your experience shows clearly that we must continue improving response consistency and clarity.
 

Your comments about:

• Delays in arranging support calls
• Conflicting guidance from different agents
• Region reset limitations are not being explained clearly at the start
• The process does not match modern customer expectations

are valid and important. Feedback like yours is reviewed and forwarded to the appropriate internal teams to help improve both communication and workflow.
 

We regret that this situation led you to replace the printer instead of getting a timely resolution. That’s never the experience we want customers to have. Still, we’re glad you now have a working device and that your printing needs are being met.
 

Thank you again for your honest and constructive feedback; it does make a difference.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat