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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Regional Reset
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10-01-2024 07:44 AM
I have seen this topic many times, and understand you need to generate specific instructions for each device. I moved to the US from EUR and need to reset the regionalization of my printer so I can use 962 cartridges (vs. the 963 cartridges I used back in EUR). Many thanks
10-01-2024 02:27 PM
Hi @ArnaudDubois,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are looking for help with a regional reset on your Printer.
To perform a printer region reset you need to meet the following conditions:
Which country did you move from and to?
Do you have the ink cartridges for both regions?
Do you have a printer USB cable or is it connected wirelessly?
Do you have the printer full feature software or the HP smart app and drivers installed on your PC?
If you meet the above conditions then let me know the following details:
1) The operating system of your PC, is it Windows or Mac?
2) Confirm the printer model.
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
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10-01-2024 03:59 PM
Hi Irwin. Many thanks for your message.
I come from France and moved to the US. I do have cartridges from France (963) and from the US (962). The printer is connected wirelessly.
HP smart app and drivers are installed on my PC.
My OS is Windows 11. My printer is a OfficeJet Pro 9010 series (HP OfficeJet Pro 9012 All-in-One Printer to be specific)
10-02-2024 08:36 AM
Hi @ArnaudDubois,
Thank you for sharing the above information.
Please install the previous country ink cartridges and perform the steps given below.
If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.
1) Open the HP Smart app.
2) On the Home screen, click gear icon.
3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.
The region reset screen opens.
4) Take a screenshot of the screen and send it to me in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!