Regionalisation - From UK to Mauritius

[SRamsaha3192]

Hi, I need the reset code to be able to change the Region for my printer which I originally bought in UK in 2021.

The ink catridges in UK was 304, and in Mauritius I'm getting 123.

I have managed to follow instruction from previous posts i.e. 

• Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.
• Clicking to the right of the ink levels. The Set New Regions window opens.

I need someone from HP Support to now give me the reset code.

[Hawks_Eye · Accepted solution]

Hi @SRamsaha3192 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Thanks for explaining everything so clearly—it’s great that you’ve already reached the region reset screen. That’s a big step forward!

Please take a screenshot of the screen and send it to me in a private message for me to assist you further.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 😊

Stay tuned, and thanks for your patience! 

Regards, 

Hawks_Eye