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‎10-05-2026 10:36 AM

HP Recommended
Operating System: Microsoft Windows 11

I purchased the printer in Singapore and have now relocated to the United Kingdom and the printer is not recognising the new UK purchased Caridges and I have been informed its due to the cartridges not being recognised (The original cartidges were Black 959XL - Yellow 955XL - Magenta 955 - Cyan 955)

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1 REPLY 1

‎10-07-2026 07:23 AM

HP Recommended

Hi @Shortcut64,

Welcome to the HP Support Community.
 

Thank you for reaching out. Since the printer was originally purchased and set up in Singapore, it is currently configured for that region and will not recognize UK-region cartridges.
 

You have two options to resolve this:
 

Option 1: Regional Reset (Region Change)
We can assist you with a regionalization reset so that the printer can accept UK cartridges. If you would like to proceed with this option, please let us know, and we'll guide you through the process.
 

Option 2: HP Instant Ink (Fastest Option)
If your printer model is supported by HP Instant Ink, you may enroll it in the service. Once the printer is successfully registered, HP will ship Instant Ink cartridges for your current region (United Kingdom). These cartridges do not require a regional reset, as the printer will be registered for the new region through the Instant Ink enrollment process.
 

Please let us know which option you would prefer, and we'll be happy to assist further.

 

Take care and have an amazing day!

I'm an HP Employee.


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