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‎03-02-2025 05:21 PM

HP Recommended
Product: HP DeskJet 2721e All-in-One Printer
Operating System: macOS 12.0 Monterey

I need a regionalization reset after moving from Europe to the Brazil with my HP Deskjet 2721e printer. Until I complete the reset, I will be unable to use the ink cartridges available for the printer in the Brazil. I also need to know which cartridge codes in Brazil are compatible.

 

Could someone provide me instructions on how to complete the regionalization reset? Thank you so much! 

Category:
4 REPLIES 4

‎03-06-2025 06:50 AM

HP Recommended

@devrafadias, Thanks for reaching out to the HP Support Community! 🎉

 

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

 

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

 

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

 

Cheers,

Garp_Senchau
I am an HP Employee

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‎03-06-2025 06:53 AM

HP Recommended

Hey @devrafadias,

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

Kindly share the unit's serial number with me via Private message.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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‎03-07-2025 10:22 AM - edited ‎03-07-2025 03:20 PM

HP Recommended

@garp_senchau, I've already sent the information in a private message.

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‎03-11-2025 04:24 AM

HP Recommended

@Garp_senchau, I sent the information about my printer to you by private message last week, but you haven't answered me yet.
I need to use the printer.

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