Registered HP Printer (8600) not showing on HPSMART (HPCONNECTED)

[Prt6789_A]

I have a register HP 8600 printer that shows on my HP account?  Why am I getting "0 owned printers" on HPSMART?  I can see HPSMART trying to sync with the server but my printer need shows.

Why?

[A_Gayathri]

Hi @Prt6789_A,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your registered HP Officejet Pro 8600 Plus E-All-In-One Printer is not showing up on the HP app or HP Connected, there could be several reasons for this issue. Here are troubleshooting steps you can try:

Ensure Printer is Connected to the Internet:

• Check if your HP Officejet Pro 8600 Plus is connected to the internet. The printer needs to be connected to your Wi-Fi network for it to be recognized by the HP  app.

Verify Printer Registration:

• Make sure that your printer is properly registered with your HP account. Log in to your HP account on the HP Connected website to confirm the registration status.

Update HP App:

• Ensure that you are using the latest version of the HP  app. Outdated versions may not be fully compatible with the printer or may have bugs that have been addressed in newer releases.

Restart HP App:

• Close and reopen the HP  app. Sometimes, simply restarting the app can help it refresh and recognize the registered printer.

Check Chrome OS Compatibility:

• Confirm that the HP  app is compatible with your Chrome OS version. If there are any compatibility issues, you may need to wait for an app update or use an alternative method to manage your printer.

Reinstall HP App:

• Uninstall the HP  app from your Chrome OS device and reinstall it from the Chrome Web Store. This can help resolve any issues with the app installation.

Verify Printer Visibility Settings:

• On your printer, check the visibility settings. Some printers have privacy settings that may prevent them from being discovered by external applications. Ensure that the visibility settings are configured to allow remote management.

Factory Reset the Printer (if necessary):

• As a last resort, you may consider performing a factory reset on your HP Officejet Pro 8600 Plus. This should be done cautiously, as it will reset all settings on the printer. Refer to your printer's user manual for instructions on how to perform a factory reset.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Prt6789_A · Accepted solution]

For older printers: this site has the correct link to add the code

https://support.hp.com/us-en/document/ish_9438561-9438605-16

hpsmart.com/newprinters

[A_Gayathri]

Hi @Prt6789_A ,

Thank you for your reply. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!