Reinstall Old Software

[btreloar]

A recent software update has disabled my printer because I'm using Cartridge World toner cartridges instead o HP branded ones. I need to revert to a previous version of the printer software so I can continue to use the printer. Can anyone tell me how to find and download that software and/or drivers? The version I need is at least two versions ago.

[sandytechy20]

@btreloar

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

Clean the electric contacts on the toner cartridge

The toner cartridge might have a faulty connection to the printer. Use a lint-free cloth to clean the toner cartridge contact (E-label).

1. Open the toner cartridge access door.

2. Remove the toner cartridge from its slot.

3. Use a lint-free cloth to wipe the toner cartridge contact (E-label) on the top left of the toner cartridge.

   NOTE: 

   Coffee filters work well.

   Figure : E-label on a toner cartridge

   

4. Insert the toner cartridge into its slot, and then close the toner cartridge access door.

Reset the printer

Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. NOTE: HP recommends plugging the printer directly into a wall outlet.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ferRX · Accepted solution]

Hi @btreloar ,

Follow the steps from the next message in the Forum:

• >> Error cartridges blocked for having a non-HP chip - Laserjet M281

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[btreloar]

Thanks, SandyTechy20. This happened to me once before and I recognized it as having nothing to do with cartridge contacts: the new firmware will not allow the printer to run if third party cartridges don't have HP branded chips in them. It's strictly a firmware policy change, not really a hardware issue.

Restoring an older version of the firmware has solved the problem.

Your advice, though, is well received.  Just to be safe, I've cleaned off my contacts as you suggested.  Thank you.

[sandytechy20]

@btreloar

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.