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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Reinstall my HP Photosmart All-in-one printer

Create an account on the HP Community to personalize your profile and ask a question
08-01-2023 07:46 AM
Hi @fifirav,
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.
- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
Take care and have a great day ahead.