Reinstalling Envy 4520 series printer

[Dez7274]

My printer wasn't connecting.  I unstalled and then reinstalled.  I am getting the message no drivers are available.  I went to the HP site to download the drivers, found the drivers, but got an error message "Windows can't download"  Tried several times same result.  how do I get the drivers?

[asmita6658 · Accepted solution]

Hi @Dez7274

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. 

If the issue still persists, try Windows Built-in Print Driver. Refer to this document for steps. 

Let me know how that goes. 

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