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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Reinstalling driver for Mac OS Sierra 10.13.6

Create an account on the HP Community to personalize your profile and ask a question
11-26-2018 10:07 AM
Printer and computer are now on the same 2.4G network. Printer has new ink cartridges and paper, but status in Preferences shows this printer with Ink Low alert. It is set as default printer. Restarted to try to update Status.
Trying to print after printer restart, printer shows same Ink Low alert. Printer shows error reading: ERROR: /AppleBraille-Outline6Dot. I've never seen that error before.
11-26-2018 01:35 PM
It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service.
You can try updating the Firmware from this Link: https://support.hp.com/us-en/drivers
If the issue persists we will attempt a Semi Full Reset and then reconnect the printer to your wireless and Mac using Airprint
Since the steps for Semi Full Reset is specific to your printer, I have sent you a private message with the next course of action
Please check your private message icon on the upper right corner of your HP Forums profile.
Next to your profile Name, you should see a little blue envelope
Thank you and have a good day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
11-26-2018 02:47 PM
Everything went fine up until the last step. I was able to complete the Semi Full Reset and add my printer, but AirPrint is not an option - Select Software and Other are the only options. Suggestion for what to try next? Thanks for all the help so far.
11-26-2018 02:53 PM
Hi,
I understand you are getting an ERROR: /AppleBraille-Outline6Dot. This is a font related error. Please contact Apple support for help with this error message.
I would still suggest you update the firmware for the printer. This will make sure you have all the latest security updates for the printer.
Regards,
StretchMusic
If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.
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