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HP Recommended
HP Officejet Pro 8600N911a
macOS 10.15 Catalina

Help me reinstall my driver

1 REPLY 1
HP Recommended

Hi @ROJOHO1

 

Welcome to the HP Support Community. I'd be happy to assist you with re-installing the printer driver. 

 

Let's try these steps to un-install the driver -

 

1) Disconnect the USB cable from the printer, if necessary. 

2) Click Finder in the Dock. 

3) In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder. 

  • If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation. 
  • If HP Uninstaller is not in the folder, continue to the next step. 

4) Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

5) In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go. 

6) Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

7) Right-click or Ctrl + click the Trash icon, and then select Empty Trash. 

😎 Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray. 

 

Download and install the macOS 10.15 driver from this link.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.