Reload Printer Software on new computer

[Gary100843]

I had to replace my computer. I need the control software to load into my computer to run the printer from my desktop. I have a feeling it is in the download software and driver kit from HP  # 15.0.22049.101

I cannot find the software to install it. Can anyone help? I think there is likely a pretty simple answer, but I just can't find it.

Thank you in advance for any thoughts.

[Irfan_06]

Hi @Gary100843,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with adding the printer to your new PC.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to add the printer to your new PC using the HP smart app and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support