Remove Printer from HPSA Ver. 9

[GTifeld]

I'm sorry if this is the wrong forum, but I can't seem to find it anywhere else.

How do I remove a device (in this case, a printer) from Support Assistant Ver. 9.20.22.0? All the answers I've found from searching point to version 8 and tell me to click on options that I don't have in version 9. It should be the simplest thing in the wold, but I can't find it. I hope someone here can point me in the right direction. Thank you in advance. 😊

[Dragon-Fur · Accepted solution]

@GTifeld 

Welcome to the HP Community Forum.

Remove a device from HP Support Assistant app

Open the HP Support Assistant application

If not signed into the app, do so using your HP Account credentials

Click on your Account Name > View Profile > Modify / Delete / Access device(s) in the list

Example

HPSA_Profile_Remove_Device_2

No Joy?

Try removing the printer from you HP Account Dashboard.

HP Account - Login / Dashboard

Notes: 

• Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.
• Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.
• Open and Read >>>   HP Support Personal Dashboard Resource Guide 
• Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

 HP_Account_Dashboard_5

If removing the device from the Dashboard works,

Check HPSA.

If the device is not removed, try

Uninstall the HPSA app > Restart the computer > "Get" a new copy of the app.

HP Support Assistant Application, when installed from the Microsoft Store, is found in Settings > Apps > Apps and Features

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[GTifeld]

That was it! Thank you so much for your response. I greatly appreciate it. 😁

[Dragon-Fur]

@GTifeld 

Excellent.

You are welcome.

Thanks for letting us know...

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"