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‎07-24-2022 08:17 PM

HP Recommended
Product: hp7720
Operating System: Microsoft Windows 11

New firmware stops us from making a choice on the brand of ink cartridges used in our printers. My warranty is out of date, so what i use shouldn't be an issue.  However, because of the firmware being "installed or attemping to be installed" this choice has now been removed - how do l get rid of this firmware?

Category:
3 people had the same question
1 REPLY 1

‎08-03-2022 02:33 PM

HP Recommended

@KathB03
 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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