• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎06-25-2025 05:17 PM

HP Recommended

I already cancelled my subscription to HP INK and need to remove printer. It will not remove in settings and still thinks I have a subscription. 

Reply
1 REPLY 1

‎06-26-2025 02:27 PM

HP Recommended

Hi @Melissa175 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

If you've already canceled your HP Instant Ink subscription but are having trouble removing your printer from the settings, follow these steps to ensure the printer is properly removed:

Check HP Instant Ink Dashboard:

  • Go to HP Instant Ink Dashboard.
  • Sign in with your HP account credentials.
  • Ensure your subscription status shows as canceled or inactive.

Restart or Reset Printer:

  • Turn off the printer and unplug the power cord. Wait about 10 seconds, then plug it back in and turn on the printer.
  • This step can help reset internal settings and connections.

Remove Printer from HP Smart App:

  • Open the HP Smart app.
  • Go to the "Printers" section.
  • Select your printer from the list and choose "Remove Printer."
  • Follow the prompts to complete the removal process.

Update Printer Firmware:

  • Make sure your printer is running the latest firmware. Sometimes, outdated firmware can cause issues with subscription status updates.
  • Go to HP Software and Driver Downloads, enter your printer model, and follow the instructions to download and install the latest firmware.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.