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‎05-10-2024 05:28 PM - last edited on ‎05-14-2024 06:50 AM by HP Administrator

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer

I cannot remove a pop up on start of my computerand I thought I had removed everything about this printer, but I have not and cannot find out where anything else is.

I am getting a box with red circle and X inside saying that ( There was a problem starting C:\Program Files\HP\HP ENVY 4500 series\bin\HPStatusBL.dll ) It wont go away and how do I remove it for good. It goes away when I click on it but always returns when i start up my computer again. Can  anyone help me please I have tried looking everywhere even in the Registry and i have deleted it from there but I am still missing somethin somewhere but where is it?.

Thank you Norman. UK.

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1 REPLY 1

‎05-10-2024 10:36 PM

HP Recommended

Hi,
From File Explorer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi



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