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‎03-25-2022 08:02 AM - last edited on ‎03-25-2022 10:02 AM by Retired

HP Recommended
Product: Color LaserJet Pro MFP M281fdn
Operating System: Microsoft Windows 10 (64-bit)

For my Color LaserJet Pro MFP M281fdn, I'm unable to remove the administrator password even after a full reset of the machine. I can still access the menu via the IP address.
Thank you for your help

Category:
2 REPLIES 2

‎03-25-2022 07:57 PM

HP Recommended

Follow these instructions: https://www.youtube.com/watch?v=_vfUJpzfrs0

 

Note you lose ALL settings you have programmed into the machine.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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‎03-25-2022 11:52 PM

HP Recommended

Thank you for your help! I had seen that video and successfully executed the hard reset past Saturday, and then on Monday the admin password seemed to be back. It’s a previously configured machine that noone remembers who configured it, and we wouldn’t be bothering but the admin password seems to correlate with the scan-to-mail braking, which is why i’m even trying to solve it. Thank you!

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