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‎08-13-2024 06:57 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

My HP7740 was sent without a printhead. I had to send the defective back before the replacement would ship and removing the printhead wasn't included in the instructions. How do I get a printhead? they're not available for purchase.

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-16-2024 05:40 AM

HP Recommended

Thank you for the help.Getting no where with support and finding that the printhead will cost around $200 we have decided to cut our losses and have obtained a new printer from a different manufacturer.

View solution in original post

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3 REPLIES 3

‎08-13-2024 02:04 PM

HP Recommended

Hello @RF543 , how are you ?

 

See if the assistants below can sell you the accessory:

 

HP® Service Center Locator - United States | HP® Support

 

I´m Waiting

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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1 person found this reply helpful
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‎08-13-2024 02:20 PM

HP Recommended

How unfortunate, usually the instructions are pretty clear about removing all supplies. I would suggest that you follow up with support using the case number you had for the replacement and explain the situation. I have tagged your post as well hoping a moderator can work with you on this issue.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-16-2024 05:40 AM

HP Recommended

Thank you for the help.Getting no where with support and finding that the printhead will cost around $200 we have decided to cut our losses and have obtained a new printer from a different manufacturer.

Was this reply helpful? Yes No
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