Replacement software for OJ8500 printer

[Joe117011]

HP Solution center no longer works. Ever since i uninstalled Adobe Flash, i get the following.... 

Is there a substitute i can use to get all these features back? 

[The_Fossette]

@Joe117011

I reviewed your post and I understand that the HP solution center is not working after uninstalling adobe flash.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Joe117011]

Hello and thank you for responding to my problem.... 

I performed the steps to remove the printer and driver from the Win 10 box. reinstalled the software.... and i'm still getting the graphic i inserted in the above post. 

[The_Fossette]

@Joe117011

Did you download and install the printer software from the HP website?

Cheers!

[Joe117011]

I performed a complete uninstall and reinstalled the printer as per your email. 

[The_Fossette · Accepted solution]

@Joe117011

Adobe has permanently disabled the Flash Player as of 12-Jan-2021, and as the HP Solution center software is based on Flash, it may not work as expected. 

Here are two other compatible scanning apps, which can be used to scan your photo or document:

          1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended  

                   ○ If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Or--

          2. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store

For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already.

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

          • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

          • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe