-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Replacing ink instructions

Create an account on the HP Community to personalize your profile and ask a question
02-23-2022 01:56 PM
The instructions for inserting ink cartridges show lifting the scanner screen. When I tried this, the left side seems to be attached to something. I don't see any release buttons and am afraid to pull hard and break something. What am I missing?
PS - I am able to insert the ink without lifting the scanner.
Solved! Go to Solution.
Accepted Solutions
02-23-2022 03:03 PM
Welcome to the HP User Community.
True - the video does show lifting the top section.
The top appears to stick a bit and then releases...
It does not say you must lift the top - opening the section does provide more room.
HP OfficeJet Pro 9015 | 9015e| 9018 | 9020| 9025e | 9028 printer series : Replace the Ink Cartridges
References / Resources
"Technology Tips" Officejet Pro 9015
The document "skips" the opening of the top section...
Replace HP inkjet printer cartridges
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
HP OfficeJet Pro 9015e All-in-One Printer
OR
Enter the type and name of your HP device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"
02-23-2022 03:03 PM
Welcome to the HP User Community.
True - the video does show lifting the top section.
The top appears to stick a bit and then releases...
It does not say you must lift the top - opening the section does provide more room.
HP OfficeJet Pro 9015 | 9015e| 9018 | 9020| 9025e | 9028 printer series : Replace the Ink Cartridges
References / Resources
"Technology Tips" Officejet Pro 9015
The document "skips" the opening of the top section...
Replace HP inkjet printer cartridges
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
HP OfficeJet Pro 9015e All-in-One Printer
OR
Enter the type and name of your HP device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"