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HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 10 (64-bit)

The instructions for inserting ink cartridges show lifting the scanner screen. When I tried this, the left side seems to be attached to something. I don't see any release buttons and am afraid to pull hard and break something. What am I missing?

PS - I am able to insert the ink without lifting the scanner.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@frisby12 

 

Welcome to the HP User Community.

 

True - the video does show lifting the top section.

The top appears to stick a bit and then releases...

It does not say you must lift the top - opening the section does provide more room.

 

HP OfficeJet Pro 9015 | 9015e| 9018 | 9020| 9025e | 9028 printer series : Replace the Ink Cartridges 

 

 

References / Resources

 

"Technology Tips" Officejet Pro 9015

 

The document "skips" the opening of the top section...

 Replace HP inkjet printer cartridges

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 9015e All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

 

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@frisby12 

 

Welcome to the HP User Community.

 

True - the video does show lifting the top section.

The top appears to stick a bit and then releases...

It does not say you must lift the top - opening the section does provide more room.

 

HP OfficeJet Pro 9015 | 9015e| 9018 | 9020| 9025e | 9028 printer series : Replace the Ink Cartridges 

 

 

References / Resources

 

"Technology Tips" Officejet Pro 9015

 

The document "skips" the opening of the top section...

 Replace HP inkjet printer cartridges

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP OfficeJet Pro 9015e All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

 

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.