Reset Admin Password on HP Deskjet 3787

[MiroslavIvanov]

Hi everyone,

For safety I put an admin password on my HP Deskjet 3787... I forgot the password and I cannot enter the settings panel. How could I reset the admin password?

[senan6806]

@MiroslavIvanov

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you need support and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Are your trying to reset the printer EWS(Embedded web server) password?

Where do you see the password prompt?

Let me know!

[MiroslavIvanov]

@Senan6806

Yes, I would like to reset the EWS admin password. It prompts when I am trying to enter the Settings section. I want to restore factory defaults. Here you have some screenshots. On the last one you I have to put a username and a password. Unfortunately, I have neither of them.

[senan6806]

@MiroslavIvanov

Resetting the printer network settings should clear the printer EWS password. In order to reset the printer network settings, press and hold the Wireless button  and the Cancel button  at the same time for 5 seconds. Once you reset the printer network settings, connect the printer to you home WiFi and then try to access the printer EWS page.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[MiroslavIvanov]

Hi Senan6806,

Thank you very much for your reply! I already tried that but it didn't clear the printer EWS password.

[senan6806]

@MiroslavIvanov

You are welcome!

Its unfortunate that those steps didn't clear the EWS password. I've send you a private message with the next course of action. Could you please check your inbox on the forums page for the private message.
 

[eraay53]

[Betty0610]

@eraay53

Welcome to the HP Support Community.

To help you further with this, let us know the Printer name and the Operating System installed on the device your Printer is connected to.

Thanks 🙂

[eraay53]

DeskJet Ink Advantage 3700 All-in-One Printer series windows10

[Betty0610]

Let's restore the network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!