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Locked

‎01-10-2022 08:56 PM

HP Recommended
Product: Laser 107W
Operating System: macOS 11.0 Big Sur

Hi

I changed the admin password for the printer web access but my password manager didn't record the suggested strong-password. Now I can't log in.

I tried reseting the printer and adding it again with hp-smart and it didn't work. I still get password error when I try to log it. How do I reset the admin password to factory or reset the password? Haven't found a solution online and it is very frustrating.

 

Thanks

Category:
4 REPLIES 4

‎01-14-2022 06:58 AM

HP Recommended

@Ricardo35

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎01-14-2022 08:47 AM

HP Recommended

SandyTehcy

 

Can you please escalate my post from two days ago?

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/need-to-factory-reset-my-HP-M102W-laser...

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‎01-14-2022 09:13 AM

HP Recommended

@ugotrey74

 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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‎01-15-2022 09:06 AM

HP Recommended

thank you

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