Reset Admin Password

[TarheelWords]

Greetings,
I have read several posts on this issue and attempted the "fixes" several times, from resetting network defaults, doing the "nuclear" option of powering the printer off and pressing the back button and the wireless button at the same time while powering on.  Nothing has worked.  I need to reset my printer so I can get back into the Web Services and adjust any settings I need.  Can someone help?!

My printer is the HP Officejet Pro 8740 All-in-One

TarheelWords

[zoey7886]

@TarheelWords, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP laptop is asking for a power-up code or password and you don't have it, you can follow these steps to recover or bypass the issue:

Resetting Your Microsoft Account Password:

• If the password is for your Microsoft account, you can reset it using another device.
• Go to the Microsoft Recover your account page and follow the on-screen directions to reset your password.

BIOS Password Recovery:

• If the power-up code or password is for BIOS, you will need to reset or bypass it.
• You can try the following steps:
  • Shut down the laptop and remove any peripheral devices.
  • Disconnect all external devices and power cables.
  • Try removing the battery (if the battery is removable) and hold the power button for 15-20 seconds.
  • Reinsert the battery and try powering on the laptop.
• Also, you may refer to this guide: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

Also, you can refer to this post by the community experts: Solved: HP BIOS ADMIN PASSWORD LOST - HP Support Community - 5873081

If this doesn't work, we may need to consider getting the device repaired, as HP doesn't set a default admin password. In that case, the system board might need to be addressed.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[TarheelWords]

zoey7886,

Thank you for your response but my problem is my printer and not a laptop.  If you can help with that, I look forward to hearing from you.

TarHeelWords

[zoey7886]

@TarheelWords, Welcome to the HP Support Community! 

We're here to help you tackle that admin password issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,