Reset EWS Password HP Color Laser 150nw

[HKF1]

Can you please advise how to reset the password on the admin account of EWS for HP Color Laser 150nw? Keeps coming up with "Login Failed. Please make sure your ID and Password are correct."

[Nal_NR]

Hi @HKF1 

Welcome to the HP Support Community. 

I'd like to help!

Restore the network settings to default settings to reset the EWS page password:

Press the Wireless button and the Cancel button  from the printer control panel at the same time, and then hold them for three seconds.

Once it is done set a new password for EWS page, follow the below steps:

Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page, and then press Enter.

Click the Security tab, and under General Security, set the local administrator password.

Keep the username default as admin.

Type the New Password and Verify Password.

Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

Leave the password blank and hit Enter.

Hope this helps! Keep me posted for further assistance.
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[HKF1]

Hi Elohi

Thanks for the response.

Pressed the Wireless and Cancel button at same time for 3 secs.

Entered IP address

EWS page loads, but I only get three tabs though - Home, Information and Maintenance (no Security tab)

Note: When I press and hold the Wireless and Cancel button on the printer control, no lights go on (not sure if they should or not)

Do you have suggestions?

[Nal_NR]

Hi @HKF1,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!