• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-22-2018 03:12 PM

HP Recommended
Product: OfficeJet PRo 8720
Operating System: Microsoft Windows 10 (64-bit)

Hello, I've been unable to log into one of our remote printers for a few weeks nowand have been looking to reset the password on it, but through all of my searches, I can't find any solid info. Some of the guides I've seen have instructions that don't match our menu, and others have HP support reps sending instructions for a "semi-reset" in a private message.

 

Can anyone send me instructions to reset the EWS admin password, please?

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2018 01:45 AM

HP Recommended

Hi,

Please swipe your finger from the top to the bottom of the screen and then tap the setup icon.

Click on Printer Maintenance.

Select Restore.

Select Restore Factory Defaults and confirm.

 

Once the printer restarts the password should be removed, if it is connected wirelessly by sure to follow the Wireless Setup Wiazard to reconnect your printer wirelessly as following:

 

Swipe your finger from the top to the bottom of the screen and then tap the wifi icon.

Click the Gear icon.

Click on Wireless Setup Wizard.

Follow the steps on screen to connect to your home wifi.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-23-2018 01:45 AM

HP Recommended

Hi,

Please swipe your finger from the top to the bottom of the screen and then tap the setup icon.

Click on Printer Maintenance.

Select Restore.

Select Restore Factory Defaults and confirm.

 

Once the printer restarts the password should be removed, if it is connected wirelessly by sure to follow the Wireless Setup Wiazard to reconnect your printer wirelessly as following:

 

Swipe your finger from the top to the bottom of the screen and then tap the wifi icon.

Click the Gear icon.

Click on Wireless Setup Wizard.

Follow the steps on screen to connect to your home wifi.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.