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oleksandrl
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Message 1 of 4
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Solved!

Reset admin deskjet 2710 all-in one

HP Recommended
deskjet 2700
Microsoft Windows 10 (64-bit)

I changed admin login and password. I have locked all possible settings by the password in ews. I have no usb cable.
And I forgot the password. Help me to reset admin login and password, please.

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@oleksandrl Those steps are the only way to reset the device, and if that isn't working, it could be due to hardware malfunction,

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,116
Message 2 of 4
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HP Recommended

@oleksandrl I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to access the private message function.

 

Stand by for updates!

And have a good day.

 

Welcome to the HP Community!

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee

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oleksandrl
Author
New member
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Message 3 of 4
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Dear Mohammed,
Thank you for your prompt response.
Unfortunately, suggested solution doesn't work in my situation.
I still can't reset the settings because I don't know login/password.
Respectfully,
Oleksandr

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,116
Message 4 of 4
Flag Post
HP Recommended

@oleksandrl Those steps are the only way to reset the device, and if that isn't working, it could be due to hardware malfunction,

I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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