Reset printer

[JonAMax]

had issues with my 9015 all in one printer scanning pages; would scan but the pages would not show up in the HP Smart scan window; finally gave up and decided to reinstall the HP Smart ap, that failed so I tried to reinstall the printer; ran into an error issue on the printer - HP did not recognize my ink cartridges, even though I'm enrolled in Instant Ink; printer went into printing an alignment page but will only cycle - printer will not allow me to get back to the control page on the panel to reset the printer to factory specs and start all over again...I've disconnected the power, multiple times, but no "joy"...now I'm getting emails from HP stating that my printer is no longer connected to them and they can't maintain the cartirdge information without the internet connection....would hate have to go buy four ink cartridges and replace the HP InstantInk units just to get back to being able to do a factory reset on the printer...any ideas????

[Irwin6]

Hi @JonAMax,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that is malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support