Reset region of HP ENVY 4525

[PennyUSA]

Hi,

We are a US military family and therefore move regularly. We have a HP Envy 4525 that I purchased in Germany which took 302 cartridges. We recently moved to South Korea and the cartridges we were told to buy here are HP 63. I installed the new cartridges and printer gives the error that the cartridge's are incompatible.

How can we reset the region for the printer?

PS: I've spent over two hours on the HP site going round and round in circles on the website and AI assistant so pretty frustrated.

Cheers,

Penny

[Jay_G24]

Hi @PennyUSA,

I'd like to help!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[PennyUSA]

Hi,

Thanks for your message. 

I tried the suggested method a number of times, redownloaded software three times.

Unfortunately I couldn't get the Change Region box to initiate.

Are there any other options for fixing this issue or does the printer go out the window.

Kind regards,

Penny